DEFINITION:To manage, develop, and implement information systems programs and services, for the City; provides highly responsible and professional staff expertise to the Information Technology Systems Director. This position will be assigned to the Service Desk Manager role.

SUPERVISION RECEIVED AND EXERCISED:Receives general supervision from the Information Technology Services Director. Provides supervision and functional direction to administrative, technical and support staff.

DISTINGUISHING CHARACTERISTICS: The Information Systems Manager is the highest-level, full supervisory level, class in the Information System series that handles the most complex and sensitive projects. This position regularly requires considerable exercise of independent judgment and initiative. May act in the absence of the Information Technology Services Director.

ESSENTIAL JOB FUNCTIONS:Essential functions, as defined under the Americans with Disabilities Act, may include the following duties and responsibilities, knowledge, skills, and other characteristics. This list of duties and responsibilities is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. Incumbents may not perform all the listed functions and/or may be required to perform additional or different functions from those below, to address business needs and changing business practices.

Characteristic Duties and Responsibilities:

• Participates in the development of goals, objectives, policies, and procedures for the information Technology Department;

• Oversees system administration or end-user experience including planning, developing, implementing, maintaining and managing Citywide hardware and software applications; 

• Researches and makes recommendations for hardware and software acquisition, modifications and compatibility; 

• Performs maintenance on technical information systems;

• Partners with departments and serves as the their technology advocate through collaborative efforts; 

• Aligns customer service, technical expertise, and project management skillset to provide the highest quality enterprise IT experience to our internal customers;

• Conducts comprehensive research, detail designs, programming processes and systems implementation requirements; 

• Recommends software, local area networks, hardware and peripheral equipment based on findings; 

• Identifies, monitors and maintains cost control activities to assure assigned areas of responsibility are within budgetary guidelines; 

• Monitor revenues and expenditures to ensure sound fiscal control;

• Maintains current knowledge of technological trends and developments and operating practices essential to implementing successful new technology programs;

• Develops and maintains the City's disaster recovery system security plans;

• Resolves information systems-related discrepancies or procedural problems and responds to program procedural and/or delivery questions ensuring necessary follow-up occurs; 

• Controls program records for operational and budget accountability; 

• Confers with and advises staff and program participants by providing advice, problem solving assistance, answers to questions and interpretation of program goals and policy;

• Recruits, schedules, assigns, monitors and evaluates staff; 

• Provides for and/or conducts staff development; 

• Establishes work methods and standards; 

• Initiates corrective and/or disciplinary action and responds to grievances and complaints according to established personnel policies and procedures and in consultation with Human Resources;

• Attends City Council meetings as needed;

• Regularly and predictably attend work; and

• Performs related duties as assigned.

KNOWLEDGE, SKILLS AND OTHER CHARACTERISTICS:

To perform this job successfully, an individual must be able to perform each essential function. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Knowledge of:

• Contemporary information systems environments, hardware platforms, and operating systems including, but not limited to Microsoft technologies, VMware, and Networking;

• Advanced computer networking and logic; 

• Virtualization technology Knowledge of Microsoft Active Directory environments;

• Automated business and financial computing systems;

• Telecommunications software, hardware, and peripherals;

• Disaster Recovery, firewalls, and computer system security methodologies and procedures; 

• Personal computer troubleshooting, software applications, hardware, and peripherals;

• Principles and practices of effective supervision, training, and performance evaluation;

• Project management and contract administration principles and techniques;

• Principles and practices of providing excellent customer service;

• Methods and techniques of effective technical report preparation and presentation;

• Procedures and techniques of budget preparation and administration;

• Modern office practices, methods, procedures, and equipment; and

• Applicable federal, state, and local laws, ordinances, codes, and regulations.

Skill in:

• Organizing, managing, and implementing comprehensive information systems and programs;

• Effectively planning, assigning, and evaluating the work of staff and contract consultants to complete technical work;

• Implementing, managing, and evaluating information systems; 

• Identifying, troubleshooting, and resolving Service Desk requests; 

• Ensuring project compliance with Federal, State, and local rules, laws, and regulations; 

• Supervising, developing, motivating, and evaluating staff performance; 

• Leading and/or coordinating technical information systems training programs;

• Understanding, interpreting, and applying complex regulations, procedures, and guidelines; 

• Conducting complex technical research projects, evaluating alternatives, and making sound recommendations;

• Effectively communicating complex technical information to non-technical persons; 

• Preparing and presenting clear, concise, and logical written and oral reports, correspondence, policies, procedures, and other written materials;

• Making sound, independent decisions within established policy and procedural guidelines;

• Prepare and administer a budget;

• Gaining cooperation through discussion and persuasion;

• Appearing for work on time;

• Following directions from a supervisor;

• Understanding and following posted work rules and procedures;

• Accepting constructive criticism;

• Working under pressure, handling significant problems and tasks that arise simultaneously and/or unexpectedly; 

• Establishing and maintaining effective working relationships with staff, other City employees and the public; and

• Regularly required to work evenings and extended hours.

QUALIFICATIONS:

A combination of experience and training that would likely provide the required knowledge, skills and abilities may be qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:For the Infrastructure Manager role - five (5) years of increasingly responsible information systems administration, design, programming, systems analysis, procedure and documentation or closely related experience managing complex, multi-user information systems, including two (2) years of management and supervisory experience.

For the Service Desk Manager role - five (5) years of increasingly responsible information systems end-user computing devices and applications support or closely related experience managing in a complex, multi-user information systems environment, including two (2) years of management and supervisory experience.

Education:Equivalent to a Bachelor’s degree (minimum 120 units) from an accredited college or university in Information Systems, Computer Science, Industrial Technology or a directly related field.

Possession of Microsoft Certified Systems Engineer (MCSE) and/or Information Technology Infrastructure Library (ITIL) is highly desirable.

OR

Experience: For the Infrastructure Manager role-seven (7) years increasingly responsible information systems administration, design, programming, systems analysis, procedure and documentation or closely related experience managing complex, multi-user information systems, including two (2) years of management and supervisory experience.

For the Service Desk Manager role- seven (7) years of increasingly responsible information systems end-user computing devices and applications support or closely related experience managing in a complex, multi-user information systems environment, including two (2) years of management and supervisory experience.

Education:Associate degree from an accredited college or university in Information Systems, Computer Science, Industrial Technology or a directly related field.

Possession of Microsoft Certified Systems Engineer (MCSE) and/or Information Technology Infrastructure Library (ITIL) is highly desirable.

License/Certificates: Due to the performance of some field duties which requires the operation of a personal or City vehicle, valid and appropriate California driver's license and acceptable driving record are required. 

Disaster Service Worker: In accordance with Government Code Section 3100, City of El Segundo employees, in the event of a disaster, are considered disaster service workers and may be asked to respond accordingly.

The City of El Segundo is an Equal Opportunity Employer, committed to supporting Diversity, Equity, and Inclusion initiatives to build and sustain an environment that values diversity, welcomes opportunities to engage and understand others, and fosters a sense of belonging.